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1.
Accelerating customer relationships [Recurso electrónico] : using CRM and relationship technologies / Ronald S. Swift.

by Swift, Ronald S.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall PTR, c2000Online access: Texto completo Availability: No items available

2.
The relationship advantage [Recurso electrónico] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus.

by Stevenson, Tom, 1943-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn, c2003Online access: Texto completo Availability: No items available

3.
Everyone is a customer [Recurso electrónico] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

by Shuman, Jeffrey C, 1945-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: Texto completo Availability: No items available

4.
Customer satisfaction [Recurso electrónico] : practical tools for building important relationships / Dru Scott.

by Scott, Dru.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c2000Online access: Texto completo Availability: No items available

5.
The CRM handbook [Recurso electrónico] : a business guide to customer relationship management / Jill Dychâe.

by Dychâe, Jill.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston : Addison Wesley, c2002Online access: Texto completo Availability: No items available

6.
When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch.

by Gross, T. Scott.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

7.
From selling to serving [Recurso electrónico] : the essence of client creation / Lou Cassara.

by Cassara, Lou.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Publishing, c2004Online access: Texto completo Availability: No items available

8.
Customer relationship management [Recurso electrónico] : getting it right! / Judith W. Kincaid.

by Kincaid, Judith W.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, 2003Online access: Texto completo Availability: No items available

9.
Creating customer evangelists [Recurso electrónico] : how loyal customers become a volunteer sales force / Ben McConnell, Jackie Huba.

by McConnell, Ben.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2003Online access: Texto completo Availability: No items available

10.
Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson.

by Gerson, Richard F.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Texto completo Availability: No items available

11.
Beyond selling value [Recurso electrónico] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch.

by Shonka, Mark.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2002Online access: Texto completo Availability: No items available

12.
CRM automation [Recurso electrónico] / Barton J. Goldenberg.

by Goldenberg, Barton J.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall PTR, c2002Online access: Texto completo Availability: No items available

13.
Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

by Martin, William B.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

14.
The customer differential [Recurso electrónico] : the complete guide to implementing customer relationship management / Melinda Nykamp.

by Nykamp, Melinda.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2001Online access: Texto completo Availability: No items available

15.
Permission-based E-mail marketing that works! [Recurso electrónico] / Kim MacPherson.

by MacPherson, Kim.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade, c2001Online access: Texto completo Availability: No items available

16.
Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

by Martin, William B.

Edition: 4th ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available

17.
Who stole my customer?? [Recurso electrónico] : winning strategies for creating and sustaining customer loyalty / Harvey Thompson.

by Thompson, Harvey.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, c2004Other title: Winning strategies for creating and sustaining customer loyalty.Online access: Texto completo Availability: No items available

18.
There's no business that's not show business [Recurso electrónico] : marketing in an experience culture / Bernd H. Schmitt, David L. Rogers, Karen Vrotsos.

by Schmitt, Bernd.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Financial Times Prentice Hall, c2004Online access: Texto completo Availability: No items available

19.
The prime solution [Recurso electrónico] : close the value gap, increase margins, and win the complex sale / Jeff Thull.

by Thull, Jeff, 1949-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

20.
Strategies that win sales [Recurso electrónico] : best practices of the world's leading organizations / Mark Marone & Seleste Lunsford.

by Marone, Mark D.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

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