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1. Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham

Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L.

Material type: book Book; Format: print Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for loan: 07. BIBLIOTECA CIENCIAS SOCIALES (1). Location(s): 658.8/RUS/ser.

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2. Customer service in the information environment / Guy St. Clair

Saint Clair, Guy, 1940-.

Material type: book Book; Format: print Publisher: London ; New Jersey : Bowker-Saur, c1993Availability: Items available for loan: 07. BIBLIOTECA CIENCIAS SOCIALES (1). Location(s): 01/5-042.

3. Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood.

Liswood, Laura A, 1950-.

Material type: book Book; Format: print Publisher: New York : Harper Business, c1990Availability: Items available for loan: 01. BIBLIOTECA CAMPUS JEREZ (1). Location(s): Mer-258.

4. When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch.

Gross, T. Scott.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

5. Calming upset customers [Recurso electrónico] : staying effective during unpleasant situations / Rebecca L. Morgan.

Morgan, Rebecca L.

Edition: 3rd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2003Online access: Texto completo Availability: No items available

6. Positively outrageous service [Recurso electrónico] : how to delight and astound your customers and win them for life / T. Scott Gross.

Gross, T. Scott.

Edition: 2nd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2004Online access: Texto completo Availability: No items available

7. Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

Martin, William B.

Edition: 4th ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available

8. Telephone courtesy & customer service [Recurso electrónico] / Lloyd Finch.

Finch, Lloyd C.

Edition: 3rd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c2000Other title: Telephone courtesy and customer service.Online access: Texto completo Availability: No items available

9. Secret service [Recurso electrónico] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

DiJulius, John R, 1964-.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2003Online access: Texto completo Availability: No items available

10. Excellence in service [Recurso electrónico] : advanced : student manual / [developmental editor, Caryl Bahner-Guhin].

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston, MA : Thomson/Course Technology, c2003Online access: Texto completo Availability: No items available

11. Delivering knock your socks off service [Recurso electrónico] / Ron Zemke.

Zemke, Ron.

Edition: 3rd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: Texto completo Availability: No items available

12. IT services [Recurso electrónico] : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews.

Tardugno, Anthony F.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2000Online access: Texto completo Availability: No items available

13. Customer service [Recurso electrónico] : a practical approach / Elaine K. Harris.

Harris, Elaine K.

Edition: 3rd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall, c2003Online access: Texto completo Availability: No items available

14. Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson.

Gerson, Richard F.

Edition: Rev. ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Texto completo Availability: No items available

15. Why service stinks-- and exactly what to do about it! [Recurso electrónico] / by T. Scott Gross.

Gross, T. Scott.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2004Online access: Texto completo Availability: No items available

16. Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

Martin, William B.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

17. Service magic [Recurso electrónico] : the art of amazing your customers / Ron Zemke and Chip Bell.

Zemke, Ron.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: [Chicago] : Dearborn Trade Pub., c2003Online access: Texto completo Availability: No items available

18. Clued in [Recurso electrónico] : how to keep customers coming back again and again / Lewis P. Carbone.

Carbone, Lewis P.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : FT Prentice Hall, c2004Online access: Texto completo Availability: No items available

19. Measuring customer satisfaction [Recurso electrónico] / Richard F. Gerson.

Gerson, Richard F.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: Texto completo Availability: No items available

20. Information technology-enabled global customer service [Recurso electrónico] / [edited by] Tapio Reponen.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: Hershey : Idea Group Pub., c2003Online access: Texto completo Availability: No items available

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