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1.
Excellence in service [Recurso electrónico] : advanced : student manual / [developmental editor, Caryl Bahner-Guhin].

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Boston, MA : Thomson/Course Technology, c2003Online access: Texto completo Availability: No items available

2.
Why service stinks-- and exactly what to do about it! [Recurso electrónico] / by T. Scott Gross.

by Gross, T. Scott.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2004Online access: Texto completo Availability: No items available

3.
Customer service [Recurso electrónico] : a practical approach / Elaine K. Harris.

by Harris, Elaine K.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : Prentice Hall, c2003Online access: Texto completo Availability: No items available

4.
When customers talk [Recurso electrónico] : --turn what they tell you into sales / T. Scott Gross & BIGresearch.

by Gross, T. Scott.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Chicago : Dearborn Trade Pub., c2005Online access: Texto completo Availability: No items available

5.
Beyond customer service, revised [Recurso electrónico] / Richard F. Gerson.

by Gerson, Richard F.

Edition: Rev. ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: Texto completo Availability: No items available

6.
Delivering knock your socks off service [Recurso electrónico] / Ron Zemke.

by Zemke, Ron.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: Texto completo Availability: No items available

7.
Calming upset customers [Recurso electrónico] : staying effective during unpleasant situations / Rebecca L. Morgan.

by Morgan, Rebecca L.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2003Online access: Texto completo Availability: No items available

8.
Telephone courtesy & customer service [Recurso electrónico] / Lloyd Finch.

by Finch, Lloyd C.

Edition: 3rd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c2000Other title: Telephone courtesy and customer service.Online access: Texto completo Availability: No items available

9.
Measuring customer satisfaction [Recurso electrónico] / Richard F. Gerson.

by Gerson, Richard F.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: Texto completo Availability: No items available

10.
Managing quality customer service [Recurso electrónico] : a practical guide for establishing a service operation / William B. Martin.

by Martin, William B.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction ; Audience: General; Publisher: Los Altos, Calif. : Crisp, c1989Online access: Texto completo Availability: No items available

11.
IT services [Recurso electrónico] : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews.

by Tardugno, Anthony F.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall PTR, c2000Online access: Texto completo Availability: No items available

12.
Quality customer service [Recurso electrónico] : how to win with the customer / William B. Martin.

by Martin, William B.

Edition: 4th ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Menlo Park, CA : Crisp Publications, c2001Online access: Texto completo Availability: No items available

13.
Secret service [Recurso electrónico] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R, 1964-.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : AMACOM, c2003Online access: Texto completo Availability: No items available

14.
Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham

by Rust, Roland T | Zahorik, Anthony J | Keiningham, Timothy L.

Material type: Text Text; Format: print Publisher: New York : HarperCollins College Publishers, c1996Availability: Items available for loan: 07. BIBLIOTECA CIENCIAS SOCIALES (1). Location(s): 658.8/RUS/ser.

15.
Service magic [Recurso electrónico] : the art of amazing your customers / Ron Zemke and Chip Bell.

by Zemke, Ron.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: [Chicago] : Dearborn Trade Pub., c2003Online access: Texto completo Availability: No items available

16.
ITIL continual service improvement / [Vernon Lloyd, author ;David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

by Lloyd, Vernon | Wheeldon, David | Lacy, Shirley | Hanna, Ashley | Great Britain. Cabinet Office.

Edition: 2nd ed., 2011 ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : TSO, 2011Other title: Information technology infrastructure library continual service improvement.Availability: No items available Checked out (1).

17.
ITIL service transition / [Cabinet Office ; author, Stuart Rance ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna].

by Great Britain. Cabinet Office | Rance, Stuart | Rudd, Colin | Lacy, Shirley | Hanna, Ashley.

Edition: 2ª ed.Material type: Text Text Publisher: London : TSO (The Stationery Office), 2011Other title: Information technology infrastructure library Service transition.Availability: No items available Checked out (1).

18.
ITIL service operation / [author, Randy Steinberg ; mentor, Colin Rudd ; project mentor, Shirley Lacy ; technical continuity editor, Ashley Hanna].

by Steinberg, Randy | Rudd, Colin | Lacy, Shirley | Hanna, Ashley.

Edition: 2nd ed., Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : TSO, 2011Other title: Information technology infrastructure library service operations.Availability: No items available Checked out (1).

19.
ITIL service strategy / [David Cannon, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

by Cannon, David | Wheeldon, David | Lacy, Shirley | Hanna, Ashley.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : TSO, cop. 2011Other title: Information technology infrastructure library service strategy.Availability: No items available Checked out (1).

20.
Clued in [Recurso electrónico] : how to keep customers coming back again and again / Lewis P. Carbone.

by Carbone, Lewis P.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publisher: Upper Saddle River, NJ : FT Prentice Hall, c2004Online access: Texto completo Availability: No items available

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