000 00619nam a2200205 a 4500
003 OSt
008 970520s1996 uk 000 eng
020 _a1-85739-039-3
040 _aUCA-CSJ
_cUCA
100 1 _aSaint Clair, Guy,
_d1940-
_9469
245 1 0 _aTotal quality management in information services /
_cGuy St Clair
260 _aLondon [etc.] :
_bBowker [etc.],
_c1997
300 _aXXV, 261 p.
650 0 4 _aServicios de información
_xAdministración
_zGran Bretaña
650 0 4 _aCalidad total
_xGestión
909 _bcsj
_c-
942 _n0
998 _b1
_c990809
_dm
_ea
_f-
_g0
907 0 0 _art
999 _c587960
_d587960