Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen.
Vallen, Gary K.
Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen. - 8th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xvi, 604 p. : ill. (some col.), map ; 27 cm.
Includes bibliographical references and index.
The Hotel Industry -- The Reservation Process -- Guest Service and Rate Structures -- The Hotel Revenue Cycle -- Technology.
9780132059671 0132059673 9780135036303 (pbk.) 0135036305 (pbk.)
Hoteles--Gestión.
Motel management.
647.94/068
Check-in check-out : managing hotel operations / Gary K. Vallen, Jerome J. Vallen. - 8th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xvi, 604 p. : ill. (some col.), map ; 27 cm.
Includes bibliographical references and index.
The Hotel Industry -- The Reservation Process -- Guest Service and Rate Structures -- The Hotel Revenue Cycle -- Technology.
9780132059671 0132059673 9780135036303 (pbk.) 0135036305 (pbk.)
Hoteles--Gestión.
Motel management.
647.94/068