Relevance regained : from top-down control to bottom-up empowerment / H. Thomas Johnson

By: Johnson, H. Thomas, 1938-
Material type: TextText; Format: print Publisher: New York : Free Press, 1992Description: xi, 228 p : ill ; 25 cmISBN: 0-02-916555-5; 0029165555 :Subject(s): Industrial management | Industrial management -- Data processing | Management information systems | Customer relations -- Data processing | Total quality management -- Data processing | Suggestion systems | Managerial accounting | Competition | Contabilidad de gestión | Industria -- OrganizaciónDDC classification: 658
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Includes bibliographical references (p. 207-216) and index

Contents: Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help

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